Returns & Exchanges

At Sterra SG, we are committed to ensuring your home remains a sanctuary of comfort and purity. If you are not completely satisfied with your purchase, our flexible return policy allows for exchanges or returns within 15 days of delivery to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via our official website or email with your order number and the reason for your return.

• 2.
  Wait for Approval

  Our quality assurance team will review your request within 2-3 business days to ensure the item meets our return eligibility criteria.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with our logistics partners to schedule a convenient time to collect the item directly from your home.

• 4.
  Receive Your Refund

  After we receive and inspect the returned unit, your refund or exchange will be processed within 7-10 business days to your original payment method.