Frequently Asked Questions
Everything you need to know about enhancing your home living with Sterra.
What is the standard delivery timeframe for orders within Singapore?
Most orders are processed and delivered within 3 to 5 business days. For bulky items like air purifiers or water dispensers, our logistics team will contact you to schedule a specific delivery and installation slot.
Does Sterra provide professional installation for water purifiers?
Yes, all Sterra water purifiers include complimentary professional installation by our certified technicians. We will handle the setup and ensure your unit is functioning perfectly before we leave.
What kind of warranty coverage do you offer on appliances?
Sterra products typically come with a 1-year local warranty covering manufacturing defects. Some premium models may include extended motor or compressor warranties of up to 10 years.
Can I return a product if I change my mind?
We offer a 7-day return policy for items in their original, unopened packaging. Please note that for hygiene reasons, used filters or installed water systems cannot be returned unless there is a confirmed technical fault.
How often should I replace the filters in my Sterra air or water purifier?
To ensure optimal performance and air/water quality, we recommend replacing filters every 6 to 12 months, depending on your usage frequency and environmental conditions.
What payment methods are accepted on your store?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through various Buy Now Pay Later providers like Atome and ShopBack.